Training
Sunrise Care takes training very seriously; well trained staff lead to confident and proactive teams, which in turn result in better outcomes for our customers.
All staff are required to complete a recognised and accredited training program before they start work in our services. This ensures that our staff are trained to the same standard across the organisation. Our managers are also required to complete our mandatory training before they start with us, so they are familiar with the training courses their teams have completed. Every year the staff and managers will complete the required refresher courses.
In addition to the standard mandatory training programme, other professional development opportunities will be identified through regular supervision and appraisal meetings. This will include NVQ qualifications in health and social care, but is not limited to this. Some staff may show a particular interest in autism, diet and nutrition, time management or leadership courses, to name just a few. We will always do our best to find appropriate courses and encourage staff to engage. We work with Skills for care and other training providers to put together a range of training programs to enhance the service we give to our customers.
Senior Staff Training Courses
The following courses are in addition to the Support Worker courses
• Bereavement Awareness
• Care Planning
• Complaints Handling
• Conflict Resolution
• Display Screen Equipment Awareness
• Information Governance Awareness
• Managing People Awareness
• RIDDOR Awareness
• Risk Assessment Awareness
• Staff Appraisal Skills
Technology Training
The use of bespoke technology across all our services has helped us to streamline internal processes, which has enhanced collaborative working and staff productivity, this in turn has had a positive impact on the quality of care that is delivered to our customers.
Daily Recordings
All staff are trained to use our own in-house built Care & Support app to record daily support to our customers. The App is used to store and update customer records securely in the Microsoft cloud.
Shift Management
We use a very intuitive and easy to use App, for staff to view their shifts and even swap shifts with their colleagues subject to the service managers approval.
Planning and managing annual leave
Staff are trained to use a HR App to request annual leave and view their holiday entitlement throughout the year.
Health & Safety
We are planning to train some staff on how to use an interactive system to record and complete health & safety tasks in all our services.
