Supported Living
Supported living is a service type designed for people with a wide range of support needs from 18+. This model helps people to retain their independence by being supported as tenants in their own home.
People living in supported living service are expected pay their own bills and the cost of living. For this type of service, the individual could be entitled to the following benefits;
- Housing Benefit (HB)
- Personal Independence Payments (PIP)
- Employment and Support Allowance (ESA)
- Mobility Allowance
- Attendance Allowance
- Universal Credit
During the initial stages of the tenancy application the person is expected to declare the amount and type of allowance they are receiving. This will be considered when the HB is applied for by the housing provider, on behalf of the new tenant.
In some cases, the person may not qualify for HB, which means they would use their own finances to pay their rent, which is part of the tenancy agreement.
Our services are designed to enable adults, with their own tenancy, to improve their quality of life and encouraging the greatest possible engagement with the community either within our homes or through our step-down services.
Our services are designed completely around the customer and their needs. The staff support the customers in ways that suit them and at times which is convenient to them. Each person has their own timetable of activities throughout the week and so meals, support with laundry etc, are scheduled around each individual and what they do.
Our supported living services offer the following support and activities
Our supported living services provide a comprehensive range of support and activities designed to help individuals develop independence, maintain wellbeing, and participate fully in their community. Support is tailored to each person’s needs and delivered in a way that promotes dignity, choice, and autonomy. The types of support we offer include:
- Health and exercise activities — Encouraging physical wellbeing through personalised exercise routines, healthy lifestyle guidance, and support to access local health and fitness resources.
- Independence skills — Helping individuals build essential daily living skills such as cooking, cleaning, personal organisation, and managing their home environment.
- Information and advice — Providing clear guidance on rights, entitlements, community resources, and practical matters that support informed decision‑making.
- Support with shopping — Assisting with planning, budgeting, and completing shopping tasks, either independently or with staff support.
- Community involvement — Encouraging participation in social activities, community events, and safe engagement in the local area to promote inclusion and confidence.
- Assistance with finance — Supporting individuals to manage their money responsibly, including paying utility bills, budgeting, and understanding financial commitments.
- Support with house rules — Helping individuals understand and follow shared living expectations to ensure harmonious group living and positive relationships.
- Understanding tenancy responsibilities — Ensuring individuals understand their tenancy agreement, their rights as tenants, and the consequences of breaching tenancy conditions.
- Support with medical appointments — Assisting with arranging, attending, and understanding medical appointments where needed.
- Support with learning, education, and employment — Encouraging engagement in further education, skill‑building, volunteering, and employment opportunities.
- Working with community services — Collaborating with external agencies to help individuals maintain positive relationships with family, friends, and wider support networks.
- Regular review of support plans and risk assessments — Working alongside individuals to review and update their support plans, ensuring they remain relevant, safe, and person‑centred.
- Support with holidays and travel — Assisting with planning, booking, and preparing for holidays or trips, promoting independence and enjoyment.
Our Objective
The primary aim of our supported living services is to assist individuals with the aspects of daily living identified in their care plan. By providing the right level of support, we enable people to live as independently as possible, develop confidence, and become active, valued members of their community. This approach promotes social inclusion and enhances overall quality of life
Personal Care Provision
For supported living houses where personal care is required, we operate a CQC‑registered Domiciliary Care Agency. This ensures that any personal care delivered within our supported living services meets regulatory standards and is provided safely, professionally, and in line with individual needs.
Working with registered providers of social housing
For each of our supported living services, we work in partnership with a Registered Provider of Social Housing (the landlord). Their role is to provide and manage the accommodation in which individuals receiving our support live. This includes ensuring that the property meets regulatory standards, is safe, well‑maintained, and suitable for the needs of the people who occupy it.
As the care provider, Sunrise Care enters into a Service Level Agreement (SLA) with each landlord. This agreement outlines the expectations, responsibilities, and working arrangements between both parties. While the core principles remain consistent, the specific terms of the SLA may vary from one landlord to another. These variations typically relate to operational processes, communication pathways, maintenance responsibilities, and the way tenancy‑related matters are coordinated between us.
Despite these differences, our shared objective remains the same: to ensure that every individual living in our supported living services receives safe, secure, and appropriate accommodation alongside high‑quality, person‑centred care.
Supporting Individuals Through the Tenancy Process
When a new customer joins one of our supported living services, we provide guidance and support throughout the entire tenancy application process. This includes:
- Helping the individual understand the tenancy agreement
- Supporting them to gather and submit required documentation
- Liaising with the landlord and relevant agencies on their behalf
- Assisting with Housing Benefit applications where applicable
- Ensuring they understand their rights and responsibilities as a tenant
Once the tenancy has been granted, our support does not end there. We continue to work closely with the individual to help them maintain their tenancy successfully. This may involve:
- Supporting them to manage rent payments and household bills
- Helping them understand and follow house rules
- Encouraging positive relationships with neighbours and co‑tenants
- Identifying and addressing any issues that may put their tenancy at risk
- Working with the landlord to resolve property‑related concerns promptly
Our aim is to ensure that every person has the stability, security, and confidence needed to thrive in their home and community. By working collaboratively with registered housing providers, we create a seamless and supportive environment where individuals can live independently while receiving the care they need.
