Supported living is a service type designed for people with a wide range of support needs from 18+. This model helps people to retain their independence by being supported as tenants in their own home.
People living in supported living service are expected pay their own bills and the cost of living. For this type of service, the individual could be entitled to the following benefits;

• Housing Benefit (HB)
• Personal Independence Payments (PIP)
• Employment and Support Allowance (ESA)
• Mobility Allowance
• Attendance Allowance

During the initial stages of the tenancy application the person is expected to declare the amount and type of allowance they are receiving. This will be considered when the HB is applied for by the housing provider, on behalf of the new tenant.

In some cases, the person may not qualify for HB, which means they would use their own finances to pay their rent, which is part of the tenancy agreement.
Our services are designed to enable adults, with their own tenancy, to improve their quality of life and encouraging the greatest possible engagement with the community either within our homes or through our step-down services.

Our services are designed completely around the customer and their needs. The staff support the customers in ways that suit them and at times which is convenient to them. Each person has their own timetable of activities throughout the week and so meals, support with laundry etc, are scheduled around each individual and what they do.

• Health and exercise activities
• Independence skills
• Information and advice
• Support with shopping
• Community involvement, which include social outings and being safe
• Assistance with finance, such as paying utility bills and budgeting
• Support to engage with house rules, to enable groups of people to live successfully together
• Understanding their tenancy and the implications of breaking the tenancy
• Assistance with attending medical appointments, if applicable
• Assistance with general learning, further education and employment
• Work with community services to facilitate relations with family and friends
• Constant review of care plans and risk assessments with our customers
• Assisting customers with holiday booking and preparation to go on holidays

The objective for this client group is to support them with the aspects of daily living as identified in their care plan. In so doing, the customers live as independently as possible and are able to become active members of their community, thus enabling social inclusion.

We have Domiciliary Care Agency, a CQC registered service to support any of our supported living houses that are required to provide personal care.