Residential Living
Our residential homes provide a warm, supportive, and fully staffed environment for adults who require 24‑hour care. Our dedicated teams focus on enriching each person’s daily life, ensuring that everyone is treated with dignity, respect, and genuine compassion. We create a homely atmosphere where individuals feel safe, valued, and supported in all aspects of their wellbeing.
We offer flexible, person‑centred personal care based on each customer’s needs. This may range from gentle verbal prompts and encouragement to full hands‑on support with washing, dressing, continence care, and daily routines. Our approach adapts as needs change, ensuring comfort, dignity, and independence wherever possible.
Our staff are fully trained in epilepsy awareness and seizure management, giving them the confidence and skills to support customers with different types of seizures. They follow clear protocols and personalised epilepsy care plans to ensure safety and reassurance at all times.
Our homes are staffed 24 hours a day, 7 days a week, with experienced day staff, sleep‑in staff, and waking night support. This ensures continuous supervision and quick responses to any changes in health or behaviour. Key aspects of care—such as diet, hydration, mobility, and personal routines—are monitored and recorded daily to maintain consistent, high‑quality support.
Every customer has an individual support plan that guides the care we provide. Our team follows specialist guidelines covering personal care, laundry, meal preparation, eating support, health needs, mobility assistance, mental health support, and strategies for managing behaviours that may challenge. These plans are reviewed regularly to ensure they remain up to date and fully aligned with each person’s needs and goals.
Our residential living services offer the following support and activities
- Organised visits with family members
- Support with attending day centres
- Accompanying customers with visits to community activities and on day trips
- Working with multi-disciplinary teams
- Working with families to implement / change support plans as and when needed
- Working with advocates, to ensure some of our more vulnerable customers have someone to help them to have a voice
- Providing customers with information in a format they can understand, thus ensuring they can make informed choices about the care they receive
- We work with the customers to prepare and cook meals according to their preferences – dietary, religious and nutritional requirements, following their support plans. We adhere to any eating and drinking guidelines as a result of health needs
Our residential services work with the local authority to apply for DoLs authorisations where a customer’s care requires certain restrictions to be included in their plan of care.
We provide and follow the 24-hour program for each customer, to support them with their developmental needs during their activities and routines in the community and in their home.
Customers are supported with all aspects of daily living as specified in their support plans and according to the individuals’ preferences.
